Custom Knowledge
Control the exact answers your Agent gives for important topics. Use approved wording for recalls, finance offers and key customer guidance, while keeping the rest of the conversation natural.
Explore the featureCustom Integrations
A conversation becomes far more useful when the Agent can pull in live information from the tools and services you already use.
AutoConverse supports custom integrations that let the Agent do more than answer from website content. It can fetch relevant data, bring it into the conversation, and help customers get genuine answers without being sent elsewhere.
One example is finance and credit options. When a customer asks, the Agent can retrieve relevant options through a connected service and present them clearly within the same conversation.
Generic chat tools usually stop at information. In automotive retail, the real value often sits inside your own systems and the services you work with.
Custom integrations let AutoConverse connect to those systems where it makes commercial sense.
Bringing live, relevant data into the conversation
Keeping customers engaged on your website
Supporting finance, credit or partner journeys
Enabling features for specific brands, sites or businesses
Tracking onward activity where links or partner journeys are involved
Tailoring the Agent to the way your group operates
Not every dealership needs the same capabilities.
Integrations are enabled on a per-business basis, so the Agent only offers them where they are switched on. This keeps each experience focused and relevant, especially across groups with different brands, sites and propositions.
Where integrations involve onward links or partner journeys, the Agent can also track the resulting activity, giving you clearer visibility of what is being used and the value it creates.
Custom integrations are built and maintained as part of the managed service.
There is no integration project for your IT team to own and no ongoing upkeep for your staff. We handle the connection and keep it working as systems evolve.
AutoConverse is a specialist UK automotive platform, already trusted by major groups, so integrations are designed around the realities of automotive retail.
Book a demo to talk through the systems and services you would like your Agent to use, and see how custom integrations could work for your group.
Control the exact answers your Agent gives for important topics. Use approved wording for recalls, finance offers and key customer guidance, while keeping the rest of the conversation natural.
Explore the featureTurn customer intent into booked appointments and ready-to-action requests. Guide visitors through service, MOT, test drive and enquiry workflows, with the right details captured before anything reaches your team.
Explore the featureKeep every Agent conversation safe, accurate and on brand. Built-in guardrails help the Agent stay focused, avoid guesswork and protect your dealership’s reputation.
Explore the featureA few words from the dealership teams already using AutoConverse.
AutoConverse has completely transformed our live chat - it works so smoothly now, and it’s made a huge difference in achieving our goal of finding a live chat that genuinely helps customers on our site. Not only this, but the number of leads produced have also increased exponentially.
George Barker
TMS Motor Group
They make the entire process effortless and enjoyable. From initial setup through rollout and ongoing communication, everything has been seamless.
Leigh Manktelow
Birchwood
I work for a large multi-franchise group, and AutoConverse has been a huge help in managing enquiries across various brands, locations, and departments. It gathers all the information each department needs so they can follow up quickly, and we’ve seen a clear increase in online leads.
Amy Roberts
Platinum Motor Group
AutoConverse is a great tool for our automotive business. As a multi-franchise site it helps us stay connected to customers across all brands and locations, especially out of hours. It’s been a huge help and we really appreciate the recommendation.
Jolene Farrell
Pat Kirk
We're really pleased to have AutoConverse working alongside us. Operating like an extension to our sales team, our 24/7 virtual assistant works really well and seamlessly integrates with our existing website. No problem in recommending the team at AutoConverse.
Grant McLean
A M PHILLIP TRUCKTECH LTD
Kearys Motor Group moved from a human-based chat provider in 2024 to AutoConverse’s AI-based chat solution and saw a marked increase in leads per conversation and a much-improved customer experience.
Karl Connolly
Kearys Motor Group
See how the platform fits your team, your processes, and the customer conversations you handle every day.
