Custom Knowledge
Control the exact answers your Agent gives for important topics. Use approved wording for recalls, finance offers and key customer guidance, while keeping the rest of the conversation natural.
Explore the feature
Every conversation on your website is a potential lead.
AutoConverse is built to capture that intent and turn it into a clean, well-routed enquiry for the right department, whether that is sales, service, parts, finance, Motability or bodyshop.
Rather than sending customers away to find a form, the Agent handles the enquiry inside the conversation. It understands what the customer needs, gathers the useful details, confirms the enquiry, and routes it to the correct team at the correct dealership.
Leads are easily lost when customers cannot find the right contact point, or when enquiries land in a general inbox and lose momentum.
AutoConverse helps close those gaps by matching each enquiry to the right team based on what the customer actually wants. For dealer groups, that means enquiries can be routed to the correct branch, department or franchise automatically.
Customer name, email and phone number
Chosen branch, department or franchise
Enquiry type, such as sales, service, parts or finance
Clear summary of what the customer needs
Full conversation transcript
Customer confirmation before it is sent
The Agent collects contact details as part of the conversation, asking politely and only when it makes sense. It checks what it already knows, so it does not ask twice, and can validate contact details before they reach your team.
Each enquiry includes a clear record of what the customer asked and why they got in touch. Your team can see the need, the journey and the details before they respond, with less manual sorting and less need to ask the customer for the same information again.
We set up your enquiry types, teams, branches and routing rules around how your business actually works, then manage them on an ongoing basis.
There is nothing for your team to build or maintain. AutoConverse is a fully managed platform built specifically for UK automotive retail, and already trusted to handle enquiries at scale for major groups.
Book a demo to see how AutoConverse would capture and route enquiries across your group, and turn more website visits into qualified, actionable leads.
Control the exact answers your Agent gives for important topics. Use approved wording for recalls, finance offers and key customer guidance, while keeping the rest of the conversation natural.
Explore the featureTurn customer intent into booked appointments and ready-to-action requests. Guide visitors through service, MOT, test drive and enquiry workflows, with the right details captured before anything reaches your team.
Explore the featureKeep every Agent conversation safe, accurate and on brand. Built-in guardrails help the Agent stay focused, avoid guesswork and protect your dealership’s reputation.
Explore the featureA few words from the dealership teams already using AutoConverse.
AutoConverse has completely transformed our live chat - it works so smoothly now, and it’s made a huge difference in achieving our goal of finding a live chat that genuinely helps customers on our site. Not only this, but the number of leads produced have also increased exponentially.
George Barker
TMS Motor Group
They make the entire process effortless and enjoyable. From initial setup through rollout and ongoing communication, everything has been seamless.
Leigh Manktelow
Birchwood
I work for a large multi-franchise group, and AutoConverse has been a huge help in managing enquiries across various brands, locations, and departments. It gathers all the information each department needs so they can follow up quickly, and we’ve seen a clear increase in online leads.
Amy Roberts
Platinum Motor Group
AutoConverse is a great tool for our automotive business. As a multi-franchise site it helps us stay connected to customers across all brands and locations, especially out of hours. It’s been a huge help and we really appreciate the recommendation.
Jolene Farrell
Pat Kirk
We're really pleased to have AutoConverse working alongside us. Operating like an extension to our sales team, our 24/7 virtual assistant works really well and seamlessly integrates with our existing website. No problem in recommending the team at AutoConverse.
Grant McLean
A M PHILLIP TRUCKTECH LTD
Kearys Motor Group moved from a human-based chat provider in 2024 to AutoConverse’s AI-based chat solution and saw a marked increase in leads per conversation and a much-improved customer experience.
Karl Connolly
Kearys Motor Group
See how the platform fits your team, your processes, and the customer conversations you handle every day.
