A customer asking about a service, MOT or test drive is ready to act. AutoConverse captures that intent while it is fresh.
Instead of pointing people to a contact form they may never complete, the Agent guides them through the booking or request inside the conversation. It gathers the right details, confirms them with the customer, and passes a complete request to your team.
These workflows are built around real automotive retail tasks, from service bookings and test drive requests to valuations, part-exchange requests, cancellations, quotes and callbacks for sales, service and parts teams.
Forms are rigid and easy to abandon. A conversation is easier to complete.
The Agent asks for details one step at a time, only asks for what it needs, and uses information the customer has already given. Before anything is sent, it shows the customer a clear summary and waits for confirmation.
That means more completed requests and cleaner information reaching your teams.
Service, MOT and test drive requests
Valuations and part-exchange enquiries
Service plans, repair quotes and cancellations
Sales, service and parts callbacks
AutoConverse is careful with data quality. The Agent will not invent or guess details to fill a gap. If something required is missing, it asks.
When a request needs a specific dealership, the Agent helps the customer choose the right one and keeps that choice for the rest of the conversation. Where dates or times are involved, it works around opening hours and sensible booking windows.
For dealer groups with many sites and departments, requests can be routed automatically so they reach the right place.
You decide which workflows you want, and we configure them around your branches, teams and processes.
There is no build work for your IT department and no system for your staff to maintain. AutoConverse is a fully managed platform built specifically for UK automotive retail, already proven at scale with major groups.
Book a demo to see how AutoConverse would handle your service bookings, test drives and enquiries, and deliver ready-to-action requests straight to your teams.
Support every site, brand and department in your group with one Agent. Give customers accurate local answers, then route each enquiry to the right branch and team.
Explore the featureSee what customers are asking before they enquire. Turn every Agent conversation into useful insight, helping your team understand customer intent and improve website performance.
Explore the featureMake the Agent feel like part of your website. Match your brand, control where it appears, and tailor the experience across different sites, brands and customer journeys.
Explore the featureA few words from the dealership teams already using AutoConverse.
AutoConverse has completely transformed our live chat - it works so smoothly now, and it’s made a huge difference in achieving our goal of finding a live chat that genuinely helps customers on our site. Not only this, but the number of leads produced have also increased exponentially.
George Barker
TMS Motor Group
They make the entire process effortless and enjoyable. From initial setup through rollout and ongoing communication, everything has been seamless.
Leigh Manktelow
Birchwood
I work for a large multi-franchise group, and AutoConverse has been a huge help in managing enquiries across various brands, locations, and departments. It gathers all the information each department needs so they can follow up quickly, and we’ve seen a clear increase in online leads.
Amy Roberts
Platinum Motor Group
AutoConverse is a great tool for our automotive business. As a multi-franchise site it helps us stay connected to customers across all brands and locations, especially out of hours. It’s been a huge help and we really appreciate the recommendation.
Jolene Farrell
Pat Kirk
We're really pleased to have AutoConverse working alongside us. Operating like an extension to our sales team, our 24/7 virtual assistant works really well and seamlessly integrates with our existing website. No problem in recommending the team at AutoConverse.
Grant McLean
A M PHILLIP TRUCKTECH LTD
Kearys Motor Group moved from a human-based chat provider in 2024 to AutoConverse’s AI-based chat solution and saw a marked increase in leads per conversation and a much-improved customer experience.
Karl Connolly
Kearys Motor Group
See how the platform fits your team, your processes, and the customer conversations you handle every day.
