Multi-Location and Dealer Group Support

Running AI across a dealer group is very different from running it on a single site.

Multiple locations, brands, franchises and departments all have their own details, processes and customer journeys. AutoConverse is built for that complexity, so one Agent can represent your whole group while still giving customers accurate, location-specific answers.

Customers do not think in terms of your internal structure. They want to know where their nearest branch is, what time it opens, and who to speak to.

AutoConverse helps them find the right location, brand or department, then keeps that choice in mind for the rest of the conversation.

• Locations, addresses and contact details

• Opening hours by branch or department

• Sales, service and parts teams

• Brand and franchise coverage

• Site-specific enquiries and bookings

• Routing to the right branch and team

Because the Agent understands your group structure, enquiries and bookings are routed automatically.

A service enquiry goes to the service team at the chosen site. A parts callback goes to the parts team. A sales enquiry goes to the right branch for that customer’s vehicle or location.

The Agent works from your actual location, brand and department information, so customers are not misled and teams receive the enquiries meant for them.

We set up your locations, brands, departments and routing, and keep them current as your group changes. There is no manual configuration for your team to manage.

AutoConverse gives you a consistent standard of service across every site, while each conversation still feels local and relevant.

Book a demo to see how AutoConverse would represent every branch and brand in your group, and route enquiries to the right team every time.