When a customer asks about servicing, a valuation or a part-exchange, the conversation works best when the Agent knows exactly which car they drive. AutoConverse can do this from a single registration number. The customer types their plate, the Agent identifies the vehicle, and the conversation becomes specific to their car straight away.
A service or valuation enquiry that says "my car" is far less useful than one that names the exact make, model and vehicle. Registration lookup removes the friction and the guesswork.
Customers do not have to recall or type out the make, model and details of their vehicle.
Your team receives accurate vehicle information with the enquiry, not vague descriptions.
The conversation feels informed, because the Agent is talking about the customer's actual car.
Accuracy matters, so the Agent always confirms the vehicle with the customer before relying on it. It shows what it found and asks the customer to check it is correct. If the plate was mistyped, the customer simply corrects it. This keeps the data clean and avoids carrying a wrong vehicle through the rest of the conversation.
Once a vehicle is confirmed, the Agent remembers it for the rest of the conversation. Any later step that needs the customer's vehicle, such as a service quote or a valuation request, can use it without asking again. This keeps the experience quick and joined up.
This is a UK-specific capability, designed around how customers and dealerships actually work. It reflects the fact that AutoConverse is built only for automotive retail, rather than adapted from a generic chat tool.
Like everything in the platform, this is set up and managed for you. There is no integration work for your team. AutoConverse is already proven at scale with major UK automotive retail groups.
Book a demo to see how registration lookup would sharpen your service, valuation and part-exchange conversations from the very first message.
Support every site, brand and department in your group with one Agent. Give customers accurate local answers, then route each enquiry to the right branch and team.
Explore the featureKeep every Agent conversation safe, accurate and on brand. Built-in guardrails help the Agent stay focused, avoid guesswork and protect your dealership’s reputation.
Explore the featureMake the Agent feel like part of your website. Match your brand, control where it appears, and tailor the experience across different sites, brands and customer journeys.
Explore the featureA few words from the dealership teams already using AutoConverse.
AutoConverse has completely transformed our live chat - it works so smoothly now, and it’s made a huge difference in achieving our goal of finding a live chat that genuinely helps customers on our site. Not only this, but the number of leads produced have also increased exponentially.
George Barker
TMS Motor Group
They make the entire process effortless and enjoyable. From initial setup through rollout and ongoing communication, everything has been seamless.
Leigh Manktelow
Birchwood
I work for a large multi-franchise group, and AutoConverse has been a huge help in managing enquiries across various brands, locations, and departments. It gathers all the information each department needs so they can follow up quickly, and we’ve seen a clear increase in online leads.
Amy Roberts
Platinum Motor Group
AutoConverse is a great tool for our automotive business. As a multi-franchise site it helps us stay connected to customers across all brands and locations, especially out of hours. It’s been a huge help and we really appreciate the recommendation.
Jolene Farrell
Pat Kirk
We're really pleased to have AutoConverse working alongside us. Operating like an extension to our sales team, our 24/7 virtual assistant works really well and seamlessly integrates with our existing website. No problem in recommending the team at AutoConverse.
Grant McLean
A M PHILLIP TRUCKTECH LTD
Kearys Motor Group moved from a human-based chat provider in 2024 to AutoConverse’s AI-based chat solution and saw a marked increase in leads per conversation and a much-improved customer experience.
Karl Connolly
Kearys Motor Group
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