Custom Knowledge

Some questions need a specific, controlled answer. A manufacturer recall, a particular finance offer, or a "what to do if" process is not something you want an AI to paraphrase. With Custom Knowledge, you write the answer once, and the AutoConverse Agent uses it exactly as written whenever a customer raises that topic.

There are moments where wording is everything. Compliance-sensitive topics, current offers, and important customer guidance all need to be right. Custom Knowledge gives you that control without limiting the rest of the conversation.

• You decide the precise wording for specific topics.

• The Agent recognises when a customer is asking about that topic and responds with your authored answer.

• Everything else continues to be handled naturally, so the experience stays conversational.

Custom Knowledge is ideal for the topics where you cannot afford ambiguity:

• Manufacturer recalls and safety notices.

• Specific finance or promotional offers with exact terms.

• Step by step guidance for common customer situations.

For these, the customer sees the answer you intended, including any links or contact details you want to include, presented clearly within the conversation.

Because Custom Knowledge is content rather than code, it is quick to update. When an offer changes or a notice is added, the answer can be updated and the Agent uses the new version straight away no waiting on a release.

You tell us what needs a controlled answer, and we set it up and maintain it with you as part of the managed service.

Book a demo to see how Custom Knowledge can give you precise control over the answers that matter most, while keeping conversations natural.